Customer Relationship
Management System
Traditional Inquiry Management Pain Points
Difficulty in Lead Registration
Manual recording to spreadsheets is tedious and cannot be updated in a timely manner.
Difficulty in Inquiry Management
Inquiries are given to many salespersons, and the scattered information is hard to manage.
Difficulty in Follow-up Conversion
Salespersons follow up on their own, and the company is unclear about the follow-up situation.
Low Sales force Efficiency
When staff leave, inquiries are lost, affecting the completion rate of performance indicators.
Four Major Advantages of IGLOBALWIN CRM System
Automated Inquiry Management
Customer inquiries are automatically entered into the CRM system without the need for manual operations. The company can centrally manage inquiry situations and assign salespersons online for follow-up.
Detailed Customer Management
Customers are grouped and tagged so that the company can understand the status of inquiry follow-up. And the system allows one-click responses to buyer emails.
Visual Inquiry Follow-up
Salespersons can fill in the follow-up status of inquiries, which can be preserved for a long time. When salespersons leave, the company can still understand the previous customer follow-up situation.
Digital Behavior Management
The history records of lead changes and operations are automatically entered into the system, allowing the company to check the progress of leads at any time.